Privacy Policy

Last updated: March 28, 2026

1. Information We Collect

We collect information you provide directly to us when you:

  • Create an account (name, email, password, zip code)
  • Place an order (shipping address, billing information)
  • Contact us (email address, message content)
  • Submit a design consultation request (project details, photos, contact information)
  • Apply to the Trade Professional Program (business name, credentials, tax documents)
  • Sign up for marketing communications (email address)

We also automatically collect certain information when you visit our site, including your IP address, browser type, device information, pages viewed, and referring URL. We use cookies and similar technologies to collect this data.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Manage your account and provide customer support
  • Send order confirmations, shipping updates, and receipts
  • Administer our loyalty rewards program
  • Process trade professional applications
  • Send promotional emails (only if you opted in)
  • Improve our website, products, and services
  • Detect and prevent fraud
  • Comply with legal obligations

3. Information Sharing

We do not sell your personal information. We may share your information with:

  • Payment Processors: Stripe processes your payment information securely. We never store your full credit card number.
  • Shipping Carriers: To deliver your orders, we share your name and shipping address with our fulfillment partners.
  • Cloud Services: We use cloud hosting and storage providers to operate our website and store data securely.
  • Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.

4. Payment Security

All payment transactions are processed by Stripe, a PCI DSS Level 1 certified payment processor. Your payment card details are transmitted directly to Stripe using industry-standard encryption and are never stored on our servers.

5. Cookies & Tracking

We use essential cookies to keep you logged in and maintain your shopping cart. We may also use analytics cookies to understand how visitors use our site. You can control cookie settings through your browser preferences. Disabling essential cookies may affect website functionality.

6. Marketing Communications

We only send promotional emails if you have opted in during account registration. You can opt out at any time by clicking the unsubscribe link in any promotional email or by contacting us. Opting out of marketing emails will not affect transactional communications such as order confirmations and shipping notifications.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are retained for accounting and legal compliance purposes.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Opt out of marketing communications
  • Request a copy of your data in a portable format

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

9. California Residents (CCPA)

If you are a California resident, you have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of your personal information. We do not sell personal information. To submit a request, contact us at [email protected].

10. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information.

11. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
[email protected]